Legal
Privacy policy.
What this website collects, why, who else sees it, and how to get a copy, a correction or a deletion.
Who we are.
Who holds itHoverpoint.io Pty Ltd (ABN 87 703 233 667), called “we” and “us” here. We publish Kestrel and run this website.
What this coversThis website, kestrel.hoverpoint.io, and the messages you send us from it.
What it doesn’tKestrel, the application, and the records a school keeps in it. Those are handled under that school’s licence agreement with Hoverpoint.
The law we followThe Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who it is forThis website is written for the people who work in schools. It asks for nothing from a child.
What we collect.
Only what we need. You can read every page without telling us who you are.
What you send usThe details you give us in a form on this website or in an email: usually your name, email address, school and role, and what you ask for. The full policy lists each form.
Visiting this websiteOur web server records your IP address, browser, the page you asked for and the time.
Cookies and analyticsOne cookie, and only if you ask to watch the walkthrough film. No analytics, advertising or trackers.
Sensitive informationWe don’t ask for it.
Why we collect it.
What you asked forTo give you what you asked us for, and to follow up on it with you.
This websiteTo keep it running and secure.
Nothing furtherYour details join no mailing list unless you subscribe to the newsletter yourself. We never sell, rent or trade them.
Who else sees it.
These subprocessors handle what this website collects, in these countries.
Amazon Web ServicesAustralia
ProtonSwitzerland
GoogleUnited States and other countries
AgentMailUnited States
How long we keep it.
Only while we need itFor as long as we need it, or as the law requires. Then we delete it or remove anything that identifies you.
How we protect it.
In transitEvery connection to this website is encrypted with TLS 1.3, and browsers are told to use nothing less secure.
Where it is keptOn our servers, what you send through this website is stored encrypted, in Australia.
On the pageThe content policy lets the browser load from this site alone, so nothing on a page can send what you type anywhere else.
With usOnly the people on our team who answer your request can read it.
If something goes wrongIf we find that someone has reached your information without authorisation and serious harm is likely, we tell you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.
Your copy, a correction, or a deletion.
You can ask for a copy of what we hold about you, ask us to correct it, or ask us to delete it. None of these costs anything.
How to askWrite to privacy@hoverpoint.io.
When you hear backWe acknowledge your request within 5 business days and answer it within 30 days.
Checking it is youWe confirm the request comes from the person it is about before we send anything, usually by replying to the address we hold.
If we say noWe give you our reason in writing, and tell you how to complain about it.
Making a complaint.
To usWrite to privacy@hoverpoint.io and say that you are making a privacy complaint. We acknowledge it within 5 business days and answer it in writing within 30 days, with what we found and what we did about it.
To the regulatorYou can take a complaint to the Office of the Australian Information Commissioner at any point, at oaic.gov.au or on 1300 363 992.
Changes and contact.
ChangesThe version and date at the top of this page tell you which edition you are reading. A change to how we use details you have already given us is emailed to you before it takes effect.
Privacy officerHoverpoint.io Pty Ltd, privacy@hoverpoint.io.
SecurityTo report a security vulnerability, write to security@hoverpoint.io.
This page is a summary. The full privacy policy sets out the detail. If the two ever differ, the full policy applies.
Bring your privacy officer’s questions.
Start with the eight-minute film. Then, if you’d like, forty minutes with us, and a straight answer to each.